Along with the growing number of Members, the need for enhanced customer service and support was larger than ever. To continue our commitment to our Member experience, I launched a full service knowledgebase and ticket system via Zendesk to provide more organized and efficient support. Now Members could access the information they needed, when they needed it, while allowing us to provide same day support to our then 2,000 Members with only a single support person. It was a major step in setting us up for scaling.